Frequently Asking Questions
1. What types of jewellery do you offer?
We offer a wide range of jewellery, including gold, platinum, silver, hip-hop jewellery, and various gemstone pieces. Our collection includes rings, necklaces, bracelets, earrings, and custom-made designs.
2. How can I place an order?
You can place an order directly through our website by selecting the desired items and proceeding to checkout. Alternatively, you can visit our store at The Lalit Hotel, New Delhi, to view our collection in person and make a purchase.
3. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, and online payment gateways. In-store, we also accept cash.
4. Do you offer custom jewellery designs?
Yes, we specialize in custom jewellery designs. You can consult with our expert designers to create a unique piece that meets your specifications. Please contact us to schedule a consultation.
5. How do I know my ring size?
We provide a ring size guide on our website to help you determine your ring size. If you are unsure, you can also visit our store for an accurate measurement.
6. What is your return and exchange policy?
We accept returns and exchanges within 30 days for gold, platinum, and gemstone jewellery, and within 15 days for silver and hip-hop jewellery. The items must be unused, in their original packaging, and accompanied by a valid proof of purchase. Custom-made or personalized items, sale items, and earrings are not eligible for return or exchange. Please refer to our Return and Exchange Policy for more details.
7. How do I care for my jewellery?
To keep your jewellery looking its best, avoid exposure to harsh chemicals, perfumes, and excessive moisture. Store your jewellery in a cool, dry place, and clean it regularly with a soft cloth. For specific care instructions, please refer to our Jewellery Care Guide on the website.
8. Do you offer warranties on your jewellery?
Yes, we offer a limited warranty on our jewellery. Gold and platinum jewellery come with a 24-month warranty, while silver and gemstone jewellery have a 12-month warranty, and hip-hop jewellery has a 6-month warranty. The warranty covers manufacturing defects under normal use. Please see our Warranty Policy for more information.
9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on the courier's website. If you have any issues with tracking, please contact our customer service team for assistance.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for the return of the item and either send a replacement or issue a full refund, including any shipping costs incurred.
11. Do you ship internationally?
Currently, we offer shipping within India. For international shipping inquiries, please contact our customer service team to discuss possible arrangements and associated costs.
12. How can I contact customer service?
You can reach our customer service team by email at [jgpsince1997@gmail.com] or by phone at [+91 93184 80313]. Our team is available to assist you with any questions or concerns you may have.